Yes. Accessing super early on compassionate grounds is an official pathway run by the Australian Taxation Office (ATO). We help you apply correctly within that program — we don't bend any rules, and the ATO makes the final decision.

It's smart to be cautious — there have been warnings about dodgy operators, and we agree with them. We're fully transparent, we work within the ATO's program, and you'll see proof at every step. A common red flag is being pressured to pay for treatment upfront. As a rule, you shouldn't pay for or commit to treatment before your release is approved.

Your super is released to you first, and you pay the clinic from that. As a rule, don’t pay for or commit to treatment before your release is approved — and if anyone pressures you to, treat it as a warning sign.

No — never. You lodge your application from your own myGov account; we guide you through it, but we never ask for your sign-in details, and you should never give them to anyone. You stay in control the whole way.

That makes complete sense, and we'd rather earn it than ask for it. That's why we show you exactly how everything works, keep you updated at each stage, and start with a free check so you risk nothing to find out where you stand.

We prepare and organise it all — we help you obtain the two medical reports the ATO needs (a GP and a dentist), arrange a fully itemised dental quote, complete the ATO forms and manage the follow-ups. The medical reports are always your practitioners' own; you lodge from your own myGov account.

And you shouldn’t have to. That’s why the first step is a free, no-obligation check — clear, straightforward and judgment-free. We’ll always be upfront about any costs before you commit, and if it’s not the right fit for you, we’ll tell you honestly.

No. We help you prepare and submit your CRS application, but we’re not tax or financial advisers and nothing we say is tax or financial advice. For anything about tax or your retirement savings, we’ll point you to a registered professional.

Treatment that’s medically necessary to relieve acute or chronic pain, or to treat a life-threatening illness or injury — for example extractions, root canals, oral surgery, or treating infection. Purely cosmetic work (veneers for appearance, whitening) generally doesn’t qualify, and it doesn’t become eligible just because it’s bundled with necessary treatment. Your dentist makes the clinical call and the ATO decides.

That's exactly why we start with a free check. If the pathway isn't right for you, we'll tell you honestly and we won't waste your time or your hope.

Yes. You can apply to release your super for a dependent's treatment with evidence of the relationship and the condition. We'll tell you exactly what's needed.

No problem — we can suggest a dentist experienced with this process, or you can use your own. Either way, you get the itemised quote from your dentist, and we tell you exactly what it needs to include.

You’re always free to use your own dentist — you’re never required to use one we suggest. Where we do suggest a clinic, we’ll be upfront about any connection we have with it.

The ATO assessment typically takes up to around 14 days, and your super fund usually releases the money within 5–10 business days after approval. These are typical timeframes, not guarantees — they depend on the ATO and your fund.

That's the whole point of a done-for-you service. In about 15–25 minutes we can take the first step together — and from there, we carry the paperwork so you don't have to.

Of course. We'll give you a short, clear explainer made for exactly that conversation — no pressure to decide on the spot.